SHIPPING POLICY

All orders placed on www.vanhunksboarding.co.za are processed within three business days of the order date if the order is placed before noon SAST. Any orders placed after noon SAST will be processed at the beginning of the business day after the order was placed. After submitting your order, you will receive an email notification and another email notification when your order has shipped. Actual transit and delivery time frames will differ depending on the shipping method and destination. Vanhunks Boarding reserves the right to amend this policy at any time without notice.

 

DOMESTIC SHIPPING

Shipping Methods

All orders ship either via The Courier Guy, First Freight Courier, ST Couriers or Netwerk Couriers. All order are shipped via Road Freight.

 

Shipping Destinations

Vanhunks Boarding currently ships online orders to the whole of South Africa. Unfortunately, we cannot ship to P.O. boxes and do not currently offer standard shipping to international addresses.

Each freight shipment is individually quoted to minimise costs to our customers. If freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference or cancel the order.

 

Shipping Costs:

Vanhunks Boarding offers free shipping for orders over R1,500 in value (excluding tax and shipping costs) within South Africa. For orders shipping less than R1,500 in value, shipping charges will be calculated and displayed at checkout. For orders that are shipping via freight, there is a flat rate shipping charge. Orders with two or more items shipping via freight will have a flat rate shipping charge on the order.

 

Expedited Shipping:

Expedited shipping is not available.

 

Freight Timeframes:

Vanhunks Boarding ships from our distribution center in Cape Town, South Africa and the below is the estimated freight times:

  • Order Processing – maximum three business days
  • Road Freight Shipping 3 to 10 business days after order processing including outlaying area’s

The time frames listed above are an estimate only within South Africa and are not a guarantee of delivery with the periods noted and are dependent on the carriers.

 

INTERNATIONAL SHIPPING

We ship international orders to USA through our www.vanhunksboarding.com online storefront. Unfortunately, we do not currently offer to ship to any other countries outside of the United States or South Africa.

 

IMPORTANT – FREIGHT SHIPPING

 

Scheduling Freight Deliveries

If your order is shipping via freight carrier, the freight company may contact you to schedule delivery. Please double-check your shipping contact information to ensure that the email address and phone number are accurate. If the freight company cannot reach you or if you are unavailable to receive the delivery, you may incur additional storage charges.

 

Receipt of Freight Deliveries

An adult 18 years of age or older must be available to accept all freight deliveries, and you may be required to assist the driver with unloading from the truck. You must inspect the entire order before signing for delivery. The delivery driver should wait for you to confirm the product’s condition before leaving the delivery location. Note that a damaged box does not always indicate damage to the product inside, and an undamaged box does not always guarantee that the product inside is intact.

IMPORTANT: Once you have signed for your order, no party can file a claim with the carrier.

Suppose you discover any damage to your product upon delivery and inspection. In the case of damage, you should refuse the shipment by writing “Refused due to damage” on the Bill of Lading. Provide the Bill of Lading along with the product to the driver. Please fill out our damage shipping claim form as well to notify us. Proper documentation is required to receive compensation for damages or replacement products.

 

SHIPPING FREQUENTLY ASKED QUESTIONS

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available. If your tracking information has not been updated within 72 hours of receiving your shipping confirmation email, don’t hesitate to contact us for further assistance.

 

My product arrived damaged in transit. What should I do?

Freight Shipments.

If your order was shipped via freight carrier, please inspect your entire order before signing for the delivery. If you find any visible signs of damage on your product, please refuse the shipment with the driver, and mark “Refused due to damage in transit” on the bill of lading, and fill out our shipping damage form to notify us.

IMPORTANT: Once you have signed for your order, no party can file a claim with the carrier.

If you notice any damage to your product after you have accepted your order, please complete this shipping damage claim form within three days of the date of delivery. We address these situations on a case-by-case basis but will try our best to find a satisfactory solution! Note that a damaged box does not always indicate damage to the product inside. Please inspect your product upon arrival.

 

Can I update my address or shipping method or cancel my order?

We aim to ship orders as quickly as possible and therefore are usually unable to make any changes or cancel your order once placed. If you have already received a tracking number, we will be unable to change your order on our end. If you need to change your address, you can try working with the carrier directly to see if they can re-route your order. Additional fees may be incurred. You can return the items within 30 days, but you are responsible for the return shipping, and the items will be subject to a 20% restocking fee.

 

I am missing some items from my order, what should I do?

You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:

  • First, check inside your box.
  • Second, click further into your tracking number. Often when we ship multiple items, there will be a master tracking number with sub-tracking numbers within it. Our order confirmation email currently only shows the status of one of the tracking numbers, so your other items may still be in transit.
  • Third, you can try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.)

If you still believe you are missing items from your order, don’t hesitate to get in touch with us, and we will look into it for you!

 

Do we ship to P.O. boxes?

We are unable to ship to P.O. boxes due to the size of our products.

 

Does Vanhunks Boarding accept returns or provide refunds or exchanges?

Please see our Return Policy for further information on product returns.

 

Can I pick up my order in-store?

We are always happy to meet our customers and are welcome to collect your order in-store. A Vanhunks Team Member will contact you when your order is ready for collection.